Frequently Asked Questions
Everything you need to know about your BullyBillows order.
How do I determine the correct size for my dog?
We provide a comprehensive size guide on each product page. We recommend measuring your dog's neck and chest circumference with a soft tape measure, allowing a two-finger gap for comfort.
What is your return and exchange policy?
We offer a 14-day return window for all unused items in their original packaging. If you need a different size, simply initiate a return and place a new order for the correct fit.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days depending on the selected courier.
Are BullyBillows products suitable for strong pullers?
Yes, our products are specifically engineered for strength and durability. We use military-grade nylon and heavy-duty stainless steel hardware to ensure safety for even the strongest breeds.
How should I clean my collars and harnesses?
To maintain the longevity of the materials, we recommend hand washing in warm soapy water and air drying. Avoid machine washing or tumble drying as it may damage the hardware.
Do you offer a warranty on your products?
We stand by our quality. All BullyBillows products come with a 12-month manufacturing warranty covering defects in materials and workmanship.